PRESENTER: FRANK FURNESS TITLE OF WORKSHOP: Magical Service
A talk that highlights the importance of outrageous customer service in any industry
CONTACT:
Company - Frank Furness
Address - Koutaki House, 1a Meadowbank, Watford, WD19 4NP
United Kingdom
Tel: +44 1923 248200
Fax: +44 1923 254105
Email: frank@frankfurness.com
Website: www.frankfurness.com CONTENT:
Frank shares ideas, stories and techniques that highlight the need for great customer service in technical organisations. Entertaining, laced with many individual experiences and practical tips. Humorous, energetic and informative. KEY POINTS: - Examples of good and bad service
- Creating a legendary culture & vision
- The important service attributes that all customers want
- Setting & maintaining standards
- Attitude and team spirit
- Developing a customer service mindset
- The payoff for having a outrageous service culture
- Moving from satisfied to loyal customers
BIOGRAPHY:
Frank Furness CSP is a London based motivator, trainer and public speaker. He is known for his energetic, humorous and inspirational presentations filled with personal stories and anecdotes. In 1997 he was recognized by Toastmasters International as one of the top five humorous speakers in the UK. In August 2001 he was the only non-American listed in the USA Meetings & Conventions magazine as being one of the ten most sought after speakers on the professional speaking circuit. Frank's interview with Bloomberg TV on sports motivation during the soccer world cup in 2002 was shown in 86 countries.
He has been a guest on many radio talkback shows internationally, speaking on goal setting, motivation and positive mental attitude. Internationally Frank is recognized as one of the World?s top motivators, trainers & keynote speakers and his clients include FIFA and the British Olympic Team. He currently spends 70% of his time abroad working in forty Countries & has clients from Russia to Hong Kong, Dubai to Malaysia. |
